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Steps to Achieve Digital Excellence
The article discusses the steps organizations can take to achieve excellence in digital delivery and improve performance outcomes. It highlights 19 capabilities grouped into strategy, structure, people practices and culture, process, and technology that drive team-level performance. The article emphasizes the importance of mindset shifts, empowering teams, allocating resources, fostering a culture of openness, and… Continue reading
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AI’s role in the future of work
The key insights from this article are that the future of work will involve a heavy dose of AI, and companies need to cultivate an AI-ready workforce. AI can be viewed as an ally that augments human potential. Companies should leverage AI to identify emerging skills gaps, build talent transformation programs, and personalize employee engagement.… Continue reading
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The role of AI in digital transformation.
The key insights from this article are that artificial intelligence (AI) is playing a significant role in enterprise digital transformation by revolutionizing operations, improving customer experiences, and unlocking growth opportunities. AI-powered automation can streamline processes and improve efficiency, while data-driven insights enable informed decision-making. AI also enables personalized customer experiences and enhances security and risk… Continue reading
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LXPs are platforms for personalized learning
The key insights from this article are that LXPs (Learning Experience Platforms) are used for self-directed learning and professional development, offering personalized learning paths and tailored content recommendations. LXPs utilize AI and machine learning to curate and generate content, provide analytics and dashboards for tracking progress, and integrate with third-party platforms. LXPs offer a modern… Continue reading
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Engaging Instructional Activities for Online and Hybrid Courses
The article provides a list of various instructional activities that can be used in online and hybrid courses. These activities include case study analysis, document analysis, visual culture/artifact analysis, critiques or critical reviews, virtual tours, mapping activities, mind or concept mapping, timelines, project-based learning, creation of lesson plans and learning materials, role-playing games, artificial intelligence… Continue reading
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The Rise of Quiet Cutting
The article discusses a phenomenon called “quiet cutting” where companies are finding ways to cut jobs without officially firing employees. Layoffs are down, but workers are receiving messages that their jobs are gone. The article highlights the jarring nature of this approach and suggests that it is a way for companies to avoid negative publicity… Continue reading
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Large language models struggle with generating clean code
The article discusses a study on the reliability and robustness of code generated by large language models (LLMs) for Java coding questions. The study evaluated four code-capable LLMs, including GPT-3.5 and GPT-4 from OpenAI, and found that they exhibited high rates of API misuse. The study also highlighted the importance of assessing code reliability beyond… Continue reading
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Using Generative AI and Automation for improvement
The key insights from this article are that OpenAI has released fine-tuning for the ChatGPT 3.5 Turbo model, which allows for customization to specific tasks and improves durability and reliability of the output. Fine-tuning also enables the shortening of prompts, saving time and cutting costs. The article provides a step-by-step guide on how to fine-tune… Continue reading
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Skills-based hiring can drive equitable workforce
The key insights from this article are that traditional degree requirements for hiring can limit opportunities for individuals from marginalized backgrounds, hinder economic growth and global competitiveness, stifle entrepreneurship, and decrease employee engagement and satisfaction. The article highlights the importance of skills-based hiring and states’ role in driving this change. It mentions several states that… Continue reading
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Customer support automation framework with four personalities
The article discusses a framework for classifying customer support teams into four personality types based on the axes of “Simplicity” and “Activity.” The “Simplicity” axis measures the complexity of support tickets, while the “Activity” axis measures the level of action or interaction required to resolve tickets. The four personality types are Knowledge Guardians, Enthusiastic Explorers,… Continue reading
About Me
Visionary leader driving digital transformation across higher education and Fortune 500 companies. Pioneered AI integration at Emory University, including GenAI and AI agents, while spearheading faculty information systems and student entrepreneurship initiatives. Led crisis management during pandemic, transitioning 200+ courses online and revitalizing continuing education through AI-driven improvements. Designed, built, and launched the Emory Center for Innovation. Combines Ph.D. in Philosophy with deep tech expertise to navigate ethical implications of emerging technologies. International experience includes DAAD fellowship in Germany. Proven track record in thought leadership, workforce development, and driving profitability in diverse sectors.
Recent Posts
- Bookmark: What fully automated firms will look like
- When and why to create a Product Glossary for your team
- Bookmark: I’m Not Convinced Ethical Generative AI Currently Exists
- Bookmark: The middle manager crisis: most young workers say the role is ‘high stress, low reward’
- Bookmark: RTO mandates won’t necessarily boost worker engagement — and might hurt it
Favorite sites
- Daring Fireball
Favorite podcasts
- Manager Tools
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