newsletter
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Skills-based hiring can drive equitable workforce
The key insights from this article are that traditional degree requirements for hiring can limit opportunities for individuals from marginalized backgrounds, hinder economic growth and global competitiveness, stifle entrepreneurship, and decrease employee engagement and satisfaction. The article highlights the importance of skills-based hiring and states’ role in driving this change. It mentions several states that… Continue reading
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Customer support automation framework with four personalities
The article discusses a framework for classifying customer support teams into four personality types based on the axes of “Simplicity” and “Activity.” The “Simplicity” axis measures the complexity of support tickets, while the “Activity” axis measures the level of action or interaction required to resolve tickets. The four personality types are Knowledge Guardians, Enthusiastic Explorers,… Continue reading
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Insights into ChatGPT’s Versatility
The key insights from these article sections are: – OpenAI has made changes to large language models (LLMs) like GPT3 to make them more responsive to human interaction, allowing them to be used as powerful, general-purpose information-processing tools. – These changes enable AI models like GPT3.5 and GPT4 to be used in a programming manner,… Continue reading
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Remote work debate and hiring lies
The key insights from this article are that Harvard Business School professor Amy Edmondson is well known for her research on psychological safety in the workplace, which is important for building innovative and healthy cultures. The move to remote work has raised concerns about employees hiding or covering up things, and organizations are trying to… Continue reading
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Remote workers are less engaged and more stressed
The key insights from the article are that remote workers feel less connected to their company’s mission compared to in-office workers, and this lack of connection can negatively impact performance. Exceptional managers who communicate effectively can help improve the connection between remote workers and the company’s purpose. Hybrid work arrangements, where employees go into the… Continue reading
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Walmart grant supports credential innovation in education
The article discusses a $395,000 grant received by UPCEA from Walmart to accelerate the growth of credential innovation in higher education. The project aims to develop scalable business and program models for colleges and universities based on market research tied to employer needs. It will also form a pilot consortium of UPCEA member institutions to… Continue reading
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Meta updates its RTO policy, stricter mandate
The key insights from this article are that Meta (formerly known as Facebook) is implementing a stricter return-to-office (RTO) policy, requiring employees assigned to an office to work in-person at least three days a week. Failure to comply with this policy may result in disciplinary action or job termination. Remote workers are also expected to… Continue reading
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Walmart grant supports credential innovation in education
The article discusses a $395,000 grant received by UPCEA from Walmart to accelerate the growth of credential innovation in higher education. The project aims to develop scalable business and program models for colleges and universities based on market research tied to employer needs. It will also form a pilot consortium of UPCEA member institutions to… Continue reading
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Maximizing Generative AI Potential
“The answer is to extend and customize a model to make it smart about your own business. While hosted models like ChatGPT have gotten most of the attention, there is a long and growing list of LLMs that enterprises can download, customize, and use behind the firewall — including open-source models like StarCoder from Hugging… Continue reading
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Mastering Tools like Make and Zapier
This should really mention that tools like Make and Zapier are critical to making all this work. “That jargon translates to giving businesses the ability to free themselves from a monolithic architecture to create tech stacks, applications, and services that are specifically designed to their needs. It vastly reduces costs, speeds up development, and is… Continue reading
About Me
Digital transformation, including agile and devops, across many industries, most recently in higher education. Designed and built the Emory faculty information system. Working in continuing education to improve and expand career-focused learning, esp. in workforce development. Expanding the role of innovation and entrepreneurship. Designed, built, and launched the Emory Center for Innovation.
Favorite sites
- Daring Fireball
Favorite podcasts
- Manager Tools