Steps to achieve digital excellence
Unlock digital excellence by empowering teams, embracing change, and enhancing collaboration for improved performance and productivity.
The article discusses the steps organizations can take to achieve excellence in digital delivery and improve performance outcomes. It highlights 19 capabilities grouped into strategy, structure, people practices and culture, process, and technology that drive team-level performance. The article emphasizes the importance of mindset shifts, empowering teams, allocating resources, fostering a culture of openness, and investing in collaboration tools. It also mentions the need for clear communication, embracing change, and setting strategic priorities. The article concludes that organizations that follow these steps can see improvements in effectiveness, productivity, quality, and speed.
Original article: Stairway to digital excellence
The agent-shaped org chart
Every real org has the same topology: principal, role-holder, specialists. Staff AI maps onto it, node for node, and the cost collapse shows up in the deliverables that were always just human-handoff overhead.
AI as staff, not software
Two frames for what AI is doing to work. The tool frame makes tools smarter. The staff frame makes roles unnecessary. Those aren't the same product, the same company, or the same industry.
Knowledge work was never work
Knowledge work was always coordination between humans who couldn't share state directly. The artifacts were never the work. They were the overhead — and AI just made the overhead optional.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The file I almost made twice
A small operational footgun that runs everywhere — building a parallel system when the one you have is fine.
The actor doesn't get to be the verifier
The worker isn't lying. The worker is reporting what it thought it did, which is always one step removed from what the world actually shows. The fix isn't more self-honesty. The fix is a different pair of eyes.
Shopping is the last mile
Every meal planning app treats cooking as the hard problem and shopping as a logistics detail. They have it backwards. Cooking is mostly solved. Shopping is the last mile.
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The losers: Ceos who wanted butts in seats 5 days a week.
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