AI's role in the future of work

Explore how AI transforms the future of work by enhancing skills, personalizing engagement, and driving ethical talent strategies for a competitive edge.

The key insights from this article are that the future of work will involve a heavy dose of AI, and companies need to cultivate an AI-ready workforce. AI can be viewed as an ally that augments human potential. Companies should leverage AI to identify emerging skills gaps, build talent transformation programs, and personalize employee engagement. Agility in talent strategies is crucial, and companies should establish AI-driven talent acquisition programs and upskilling initiatives. AI ethics should be embedded in operations to eliminate bias and counteract job displacement.

Original article: Is There a Future of Work with AI?

Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The Work of Being (in progress)

A book on AI, judgment, and staying human at work.

The Practice of Work (in progress)

Practical essays on how work actually gets done.

Recent writing

Dev reflection - February 07, 2026

I've been thinking about friction. Not the dramatic kind—not the system crash, not the project that fails spectacularly. I mean the quiet kind. The accumulation of small things that don't quite wor...

Dev reflection - February 06, 2026

I want to talk about the difference between a system that works and a system that's ready. These aren't the same thing. The gap between them is where most projects stall out—not from failure, but f...

Dev reflection - February 05, 2026

I want to talk about something I keep running into: the moment when you realize the outside of something no longer matches the inside. And what that actually costs.

View all writing →