As part of cleaning out some old drive storage, I needed to zip a folder of folders. I could, of course, do this by hand,…
We hear frequently, ever since The Experience Economy about designing experiences. We talk about the customer experience, the employee experience, and the student experience. Everything…
It’s generally thought that teachers know everything and consultants know nothing. When you learn from a teacher, it’s through that you’re learning what they know.…
It’s commonly thought that innovation depends on some sort of creative bursting forth. There certainly seems to be this sort of generative innovation where something…
In his autobiography, Bryan Cranston (Walter White of the renowned Breaking Bad) described the lesson he learned that helped him go from an average actor…
Everyone remembers the 2002 movie, My Big Fat Greek Wedding. It’s a hilarious story about the struggles of Toula (the daughter of a traditional Greek…
Companies frequently suffer from problems on the inside more than from problems with the competition. And the most common reason internal issues typically arise is…
The issue isn’t plans — plans are fine, in and of themselves. The issue is people who can’t do anything without plans, whose knee-jerk, default response to…
Imagine that eight people walk into a meeting to discuss an important strategic decision for their company. They’re all well-versed in the challenge they face.…
Often the things that have the biggest impact on your success are small and inexpensive. While I don’t promote consumerism or excessive spending, there are…