Business
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The Perfect Time for A.I.
“Even though A.I. is moving into the next phase of its development, the birth of the industry came at the “perfect time” for the global/U.S. economy, the partners write. The U.S. economy is facing an existential problem whereby it risks not having enough workers to fill all of its jobs. Essentially, the current, extremely tight… Continue reading
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The Rise of Quiet Cutting
The article discusses a phenomenon called “quiet cutting” where companies are finding ways to cut jobs without officially firing employees. Layoffs are down, but workers are receiving messages that their jobs are gone. The article highlights the jarring nature of this approach and suggests that it is a way for companies to avoid negative publicity… Continue reading
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The Future of Productivity: Demographic Trends and Labor Shortage
“Kedrosky and Norlin believe demographic trends will ultimately lead to a drastic decline in overall productivity as industries like retail, manufacturing, and health care struggle to fill open positions. There’s some indication that those trends are, in fact, here to stay. The overall labor force participation rate is still about a percentage point lower than… Continue reading
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Customer support automation framework with four personalities
The article discusses a framework for classifying customer support teams into four personality types based on the axes of “Simplicity” and “Activity.” The “Simplicity” axis measures the complexity of support tickets, while the “Activity” axis measures the level of action or interaction required to resolve tickets. The four personality types are Knowledge Guardians, Enthusiastic Explorers,… Continue reading
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Remote work debate and hiring lies
The key insights from this article are that Harvard Business School professor Amy Edmondson is well known for her research on psychological safety in the workplace, which is important for building innovative and healthy cultures. The move to remote work has raised concerns about employees hiding or covering up things, and organizations are trying to… Continue reading
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Meta updates its RTO policy, stricter mandate
The key insights from this article are that Meta (formerly known as Facebook) is implementing a stricter return-to-office (RTO) policy, requiring employees assigned to an office to work in-person at least three days a week. Failure to comply with this policy may result in disciplinary action or job termination. Remote workers are also expected to… Continue reading
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AI revolution will reshape job market, economy
The key insights from this article are that the rise of artificial intelligence (AI) will have a significant impact on the job market and the global economy. It is estimated that over 300 million jobs worldwide could be disrupted by AI, and at least 12 million Americans will change to another field of work by… Continue reading
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Mandated return to office causing attrition
The article discusses the damaging consequences of mandating a return to the office. It cites three reports that highlight the negative effects, such as higher attrition rates and recruitment struggles. The article also mentions that a majority of employees are willing to leave their jobs if flexible work schedules are eliminated. It emphasizes the need… Continue reading
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The future of work in automation
The article discusses the impact of automation on the future of work. It emphasizes the need for individuals to embrace lifelong learning and adaptability to navigate the changing job market successfully. The article also highlights the ethical and societal considerations of automation, the collaboration between humans and machines, and the importance of reskilling and upskilling.… Continue reading
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Working from home is becoming popular
The article discusses the shift towards working from home and its implications for cities, businesses, and people. It suggests that a common pattern emerging is working three days in the office and two days at home. This hybrid model is seen as a way to balance in-person creativity and connections with the efficiency and flexibility… Continue reading
About Me
Digital transformation, including agile and devops, across many industries, most recently in higher education. Designed and built the Emory faculty information system. Working in continuing education to improve and expand career-focused learning, esp. in workforce development. Expanding the role of innovation and entrepreneurship. Designed, built, and launched the Emory Center for Innovation.
Favorite sites
- Daring Fireball
Favorite podcasts
- Manager Tools