Stop making all the decisions
Overcome decision fatigue by empowering others to share the load and elevate your standards for better outcomes. Discover how today!
“Reduce decision fatigue: Stop being the only one who catches stuff that slips through the cracks and being the only one who makes decisions.” —Are your standards too low? In defense of raising the bar
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The day the fleet shipped everything
One session. Three products. Seventy-plus features. What happens when you stop planning and start dispatching.
Knowledge work was never work
Knowledge work was always coordination between humans who couldn't share state directly. The artifacts were never the work. They were the overhead — and AI just made the overhead optional.
Context as facticity: stigmergic and ontological perspectives on AI agent coordination
The AI multi-agent coordination literature is doing analytic philosophy without knowing it. Continental philosophy — Heidegger's facticity, Gadamer's fusion of horizons — explains why a chat channel works better than a constitutional framework. The answer involves digital pheromones and the fact that AI agents have facticity too.
Are you settling for less?
Stop settling for less and discover how raising your standards can lead to greater success and fulfillment in life.
The power of high standards
Elevate your leadership by instilling high standards in your team, fostering accountability even in unseen moments for greater success.
AI offers relief from email overload
Transform your email management with AI tools that help triage and compose replies, making remote work more efficient and sustainable.