The Pitfalls of Over-reliance on AI
“Fabrizio Dell’Acqua shows why relying too much on AI can backfire. In an experiment, he found that recruiters who used high-quality AI became lazy, careless, and less skilled in their own judgment. They missed out on some brilliant applicants and made worse decisions than recruiters who used low-quality AI or no AI at all. When the AI is very good, humans have no reason to work hard and pay attention. They let the AI take over, instead of using it as a tool.” —Centaurs and Cyborgs on the Jagged Frontier
Featured writing
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
Dev reflection - February 07, 2026
I've been thinking about friction. Not the dramatic kind—not the system crash, not the project that fails spectacularly. I mean the quiet kind. The accumulation of small things that don't quite wor...
Dev reflection - February 06, 2026
I want to talk about the difference between a system that works and a system that's ready. These aren't the same thing. The gap between them is where most projects stall out—not from failure, but f...
Dev reflection - February 05, 2026
I want to talk about something I keep running into: the moment when you realize the outside of something no longer matches the inside. And what that actually costs.
Notes and related thinking
Mastering Tools like Make and Zapier
Unlock efficiency and reduce costs by mastering Make and Zapier to build tailored tech stacks and streamline your business operations.
Researchers Extend GPT-4 Prompting
Discover how researchers enhance GPT-4's capabilities with innovative prompting techniques, boosting productivity and unlocking new AI potential.
The Impact of AI on White-Collar Jobs
Explore how AI transforms white-collar jobs, highlighting the balance between automation and the enduring value of skilled human work.