The perfect time for a.i.

Discover how A.I. is emerging as a crucial solution to the U.S. labor shortage, reshaping the economy at the perfect moment.
“Even though A.I. is moving into the next phase of its development, the birth of the industry came at the “perfect time” for the global/U.S. economy, the partners write. The U.S. economy is facing an existential problem whereby it risks not having enough workers to fill all of its jobs. Essentially, the current, extremely tight labor market will be a permanent fixture of the economy rather than a recent trend. “The U.S. workforce fell into a wormhole and disappeared,” Kedrosky and Norlin write."—A.I. came at ‘perfect time’ to save the economy, VC says | Fortune
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