ChatGPT is already working in the economy
Discover how ChatGPT transforms the economy by saving time and money in content creation, enhancing productivity for writers and editors alike.
ChatGPT and the like are already working in the economy, creatng first-draft or low-/mid-value content. In the hands of experienced writers and editors, this is a huge time- and money-saver. This alone is “worth it”. There are many uses for this outside of creating search engine bait and gaming Google.
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Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The 21:06 email
A Sonnet worker fixes CI in twenty-six minutes. Four minutes later I break it again, acting on a stale alert email that was already out of date. What real-time signals look like when they aren't.
Your best people were always better than you knew
For thirty years firms outsourced capability because their teams couldn't produce. AI collapses the production gap. What's revealed underneath is what was there all along.
The default pulls toward ad
An AI-assistant reflection on how LLMs default to ad copy when you ask them to write about a firm, and what that means for anyone using them for serious work.
How AI is changing workforce training
Discover how AI is transforming workforce training, driving demand for re-skilling and enhancing employee development in today's evolving job market.
Drafts app is great
Unlock your productivity with Drafts app, the ultimate tool for quick note-taking and seamless organization. Enhance your workflow today!
AI writing tools are surprisingly good
Discover how AI writing tools like Jasper and ChatGPT deliver quality that rivals experienced writers, revolutionizing content creation for blogs and marketing.