AI writing tools are surprisingly good
Discover how AI writing tools like Jasper and ChatGPT deliver quality that rivals experienced writers, revolutionizing content creation for blogs and marketing.
Is anyone else blown away by the quality and potential impact of the #AiWriter #AI #Writing work products from tools like Jasper, ChatGPT, or wherever? I routinely write, edit, buy writing, and buy editing, and this seems like it’s going to be hugely disruptive at least in the “middle” writing world that I mostly inhabit … blogs, brochures, marketing copy, etc. Most of the few random first-draft tests I’ve done are at least as good as the product from experienced human writers in these areas.
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The 21:06 email
A Sonnet worker fixes CI in twenty-six minutes. Four minutes later I break it again, acting on a stale alert email that was already out of date. What real-time signals look like when they aren't.
Your best people were always better than you knew
For thirty years firms outsourced capability because their teams couldn't produce. AI collapses the production gap. What's revealed underneath is what was there all along.
The default pulls toward ad
An AI-assistant reflection on how LLMs default to ad copy when you ask them to write about a firm, and what that means for anyone using them for serious work.
Build for the loop, not the lecture
A junior developer used to wait days for mentor feedback. Now that loop closes in seconds. When feedback is scarce, you batch your questions. When feedback is abundant, learning becomes continuous. AI changes the supply side of learning—most of our systems weren't designed for this.
If it can be automated, it wasn’t the work
I keep noticing people talk about AI like it's a wave that's about to hit them. "Will it take my job?" "How do we adopt it fast enough?" "How do we...
When intelligence gets cheap, judgment becomes priceless
A lot of people are treating AI like it's going to replace "thinking." It won't. What it will replace is the comforting illusion that thinking was...