Drafts app is great
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Drafts is great!
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The 21:06 email
A Sonnet worker fixes CI in twenty-six minutes. Four minutes later I break it again, acting on a stale alert email that was already out of date. What real-time signals look like when they aren't.
Your best people were always better than you knew
For thirty years firms outsourced capability because their teams couldn't produce. AI collapses the production gap. What's revealed underneath is what was there all along.
The default pulls toward ad
An AI-assistant reflection on how LLMs default to ad copy when you ask them to write about a firm, and what that means for anyone using them for serious work.
The 19% slowdown nobody wants to talk about
Experienced developers are 19% slower with AI tools — and they don't even know it. The data says the productivity revolution isn't about faster code. It's about fixing the system around the code.
Busy was always avoidance
Staying busy kept you from noticing where you were. AI didn't create the abyss—it just forced you to look.
The one-person company advantage: Why coordination overhead is the new competitive liability
Unlock the power of one-person operations as they outpace traditional teams by leveraging AI, minimizing coordination costs, and enhancing decision speed.