We hear frequently, ever since The Experience Economy about designing experiences. We talk about the customer experience, the employee experience, and the student experience. Everything is an experience. Or, at least, everything is supposed to be an experience. It’s certainly not supposed to be a (mere) transaction. This reminds me…
Month: January 2021
It’s generally thought that teachers know everything and consultants know nothing. When you learn from a teacher, it’s through that you’re learning what they know. And when you get help from a consultant, you’re supposed to know that they are basically just project managing things, but they don’t really know…
It’s commonly thought that innovation depends on some sort of creative bursting forth. There certainly seems to be this sort of generative innovation where something new is deliberately made. I wonder whether this kind of innovation is really so special and unique. I’m suspicious of explanations where “something magical happens”.…