The rise of remote work
Discover how top executives are reshaping the future of work by choosing remote options, blending strategy with personal preference.
Is this a matter of business strategy? Or privilege and preference?
“The traditional five-day office week is facing resistance from an unexpected quarter: top-tier executives. According to new research from McKinsey, these influential senior employees strongly prefer the option of working from home at least part of the time."—
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
What stays yours after the copy
When five organizations independently build what you built in a week, you haven't been beaten. You've been proven right. The question is what's left to sell.
The immune system you didn't design
An organization's real immune system isn't the one in the policy manual. It's the one that activates when someone says 'we have a problem' and twelve people check their own house before being asked.
The accommodation tax
Every time I ask an AI agent for a change, I still cringe. The flinch response trained into me by years of working with humans never unlearned itself, even when the other side is incapable of pushback.
The power of high standards
Elevate your leadership by instilling high standards in your team, fostering accountability even in unseen moments for greater success.
The future of American jobs
Explore how AI and e-commerce will reshape American jobs by 2030, and discover the opportunities for workers in evolving industries.
The future of office attendance
Explore the evolving landscape of office attendance as remote work remains popular, revealing key trends and insights for the future workplace.