The Importance of Workplace Relationships
Discover why fostering strong workplace relationships boosts job satisfaction and enhances overall workplace quality for business success.
“Relationships rank first in terms of workplace quality and job satisfaction. Do business leaders today have an obligation to offer deeper social connection at work?”
—The Economic Impact Of Loneliness: Office Relationships Vs. Chat GPT
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Dev reflection - February 17, 2026
I want to talk about staging areas. Not the technical kind—the human kind. The places where work goes to sit. The inbox you check before forwarding. The draft folder. The approval queue. The meetin...
Dev reflection - February 16, 2026
So here's something I want to think through today. I've been working across several projects simultaneously, and what's striking me isn't the building. It's the deleting. The removing. The taking a...
Dev reflection - February 15, 2026
I want to talk about what happens when something stops being a tool and becomes plumbing. Because that shift is happening in my work right now, and I think it's happening everywhere, and most peopl...
The Future Focuses on Durable Skills
Explore how durable skills are vital for thriving in an automation-driven future and why they will outlast technical expertise.
Leading for Digital Culture Creation
Empower your organization by embracing digital culture; learn how effective leadership fosters intentional decision-making and nurtures innovation.
Boosting Productivity with AI
Unlock your potential by leveraging AI tools to enhance productivity and streamline workflows for you and your team.