Leading for digital culture creation
Empower your organization by embracing digital culture; learn how effective leadership fosters intentional decision-making and nurtures innovation.
“In the digital era, the leader as an organizational midwife is typically a chief experience officer or a people leader who takes on the role and responsibilities of someone who nurtures a culture in which decisions on how something should and should not be used are made deliberately and intentionally by everyone.” (The art of leading in the AI age)
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Manual fluency is the prerequisite for agent supervision
You cannot responsibly automate what you cannot do manually. AI agents speed up work for people who already know how to do it. They do not replace the need to learn the work in the first place.
The gun you didn't need
Every organization has loaded weapons lying around that nobody remembers loading. The most dangerous capability in any system is the one you built 'just in case.'
Nobody promotes you to operator
There's a moment in every project where the work stops being about building and starts being about keeping things running. Nobody announces this transition. Nobody gives you new tools for it. And most people keep building long past the point where they should have stopped.
The future focuses on durable skills
Explore how durable skills are vital for thriving in an automation-driven future and why they will outlast technical expertise.
Many businesses are not yet prepared to fully reap the benefits of AI.
Unlock AI's true potential for your business by integrating it into your strategy, boosting productivity, and enhancing customer experiences.
Artificial intelligence could hit three in five workers — Possibly replacing their jobs. The warning comes in a new international monetary fund report on the future of work. It warned of lower sala…
AI could replace three in five workers, warns an IMF report, signaling potential job loss and lower salaries. Discover the implications for the future of work.