The future focuses on durable skills
Explore how durable skills are vital for thriving in an automation-driven future and why they will outlast technical expertise.
“durable skills—my preferred term—are essential. And in an automation-focused future, they’ll be even more so.”
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The delegation problem nobody talks about
When your automated systems start finding real bugs instead of formatting issues, delegation has crossed a line most managers never see coming.
What your systems won't tell you
The most dangerous gap in any organization isn't between what you know and what you don't. It's between what your systems know and what they're willing to say.
Most of your infrastructure is decoration
Organizations are full of things that look like governance, strategy, and quality control but are actually decorative. The trigger conditions nobody reads, the dashboards nobody checks, the review processes that rubber-stamp. When you finally audit what's functional versus ornamental, the ratio is alarming.
Boosting productivity with AI
Unlock your potential by leveraging AI tools to enhance productivity and streamline workflows for you and your team.
Leading for digital culture creation
Empower your organization by embracing digital culture; learn how effective leadership fosters intentional decision-making and nurtures innovation.
Discover how generative AI is more likely to augment jobs rather than replace them, transforming tasks and creating new opportunities for efficiency and innovation.
Explore how generative AI enhances jobs by automating tasks, fostering efficiency, and creating new opportunities instead of replacing human roles.