The Future of Remote Work

Explore the evolving landscape of remote work, highlighting employee preferences and the balance between flexibility and social interaction.

“But remote employees seem to have made peace with a working life that offers fewer social gratifications: 94% of employees in remote-capable jobs want to keep working remote at least part of the time, according to a 2022 Gallup survey. We might miss the human contact with colleagues, but we don’t miss it enough to actually put on pants and go to the office every day."—The New “Hybrid Work” is “AI + Humans” - JSTOR Daily

Featured writing

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

Books

The Work of Being (in progress)

A book on AI, judgment, and staying human at work.

The Practice of Work (in progress)

Practical essays on how work actually gets done.

Recent writing

Dev reflection - February 07, 2026

I've been thinking about friction. Not the dramatic kind—not the system crash, not the project that fails spectacularly. I mean the quiet kind. The accumulation of small things that don't quite wor...

Dev reflection - February 06, 2026

I want to talk about the difference between a system that works and a system that's ready. These aren't the same thing. The gap between them is where most projects stall out—not from failure, but f...

Dev reflection - February 05, 2026

I want to talk about something I keep running into: the moment when you realize the outside of something no longer matches the inside. And what that actually costs.

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