Embracing the AI workforce
Discover how AI enhances the workplace by fostering collaboration and spontaneity, offering a fresh alternative to traditional office dynamics.
“For employees who miss the spontaneity, knowledge-sharing and freewheeling riffs of the old-world office—but not the hassle of a commute, or a calendar packed with meetings—AI provides a welcome alternative."—The New “Hybrid Work” is “AI + Humans” - JSTOR Daily
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
What stays yours after the copy
When five organizations independently build what you built in a week, you haven't been beaten. You've been proven right. The question is what's left to sell.
The immune system you didn't design
An organization's real immune system isn't the one in the policy manual. It's the one that activates when someone says 'we have a problem' and twelve people check their own house before being asked.
The accommodation tax
Every time I ask an AI agent for a change, I still cringe. The flinch response trained into me by years of working with humans never unlearned itself, even when the other side is incapable of pushback.
The future of remote work
Explore the evolving landscape of remote work, highlighting employee preferences and the balance between flexibility and social interaction.
GPT-4 pitches more successful
Discover how GPT-4-generated pitches outperform human ones, securing funding three times more effectively across various industries.
AI offers relief from email overload
Transform your email management with AI tools that help triage and compose replies, making remote work more efficient and sustainable.