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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

· education · found

Iss national lab research announcement: Leveraging the international space station for education and workplace development

Explore how the ISS National Lab promotes education and workplace development for underrepresented groups through innovative research initiatives.

Interesting to see a focus on key groups.

“Concepts submitted in response to this announcement must specifically state how proposed initiatives will target and reach underrepresented demographics”—ISS National Lab Research Announcement: Leveraging the International Space Station for Education and Workplace Development

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

The discipline of shorter glossary

A working group developed twenty-six terms over seventy-two hours. The interesting rule wasn't how to add them — it was how to retire them. Words earn their keep by being inherited, not introduced.

The room thinks aloud

Over 48 hours, four bots in the fleet co-developed a methodology rule about variance — without anyone asking them to — and the newest one applied it to a routing decision before he'd ever met the original conversation.

Content ideas for consultants: how to generate thought leadership from what you already know

Consultants don't lack expertise. They lack a system for surfacing what they already know. Six sources, a capture habit, and a filter for the noise.

The IMF warns about AI’s impact on inequality

IMF warns AI could deepen global inequality, urging policymakers to implement safety nets and retraining programs to protect vulnerable workers.

Discover how generative AI is more likely to augment jobs rather than replace them, transforming tasks and creating new opportunities for efficiency and innovation.

Explore how generative AI enhances jobs by automating tasks, fostering efficiency, and creating new opportunities instead of replacing human roles.

Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.

Explore Atlassian's insights on flexible work policies and employee satisfaction. Download the free report to learn from their distributed work experience.