Paul Welty, PhD AI, WORK, AND STAYING HUMAN

· artificial-intelligence · found

Bookmark: CEO Says He Hasn’t Hired Anyone in a Year as He Replaces Human Workers With AI

Klarna's CEO reveals a bold shift to AI, reducing staff by 22% in a year while boosting productivity. Explore the future of work and technology's impact.

In a remarkable shift towards AI-driven operations, Klarna’s CEO Sebastian Siemiatkowski reveals the company’s decision to replace human roles with advanced technology, resulting in a 22% decrease in staff. As outlined in a fascinating piece by Bloomberg, this move underscores AI’s potential to transform productivity and efficiency within businesses. While profits rise, the implications for the workforce are profound and complex.

“Since it started that push a year ago, the company lost about 22 percent of its headcount, bringing its total staff numbers to about 3,500 people, the Swedish-born CEO said. Most who left did so of their own volition, and were not replaced.”

CEO Says He Hasn’t Hired Anyone in a Year as He Replaces Human Workers With AI

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

Dev reflection - February 16, 2026

So here's something I want to think through today. I've been working across several projects simultaneously, and what's striking me isn't the building. It's the deleting. The removing. The taking a...

Dev reflection - February 15, 2026

I want to talk about what happens when something stops being a tool and becomes plumbing. Because that shift is happening in my work right now, and I think it's happening everywhere, and most peopl...

Building in public is broken — here's how to fix your signal-to-noise ratio

Building in public promised accountability and community. It delivered content production under a different name. Most builders now spend more time documenting work than doing it, trapped in a perform

Bookmark: Klarna CEO says the company stopped hiring a year ago because AI 'can already do all of the jobs'

Klarna's CEO reveals how AI's capabilities halted hiring, challenging traditional job models and reshaping the future of work in fintech.

Bookmark: GenAI comes for jobs once considered 'safe' from automation

Generative AI is reshaping secure jobs in education, finance, and ICT, creating both challenges and opportunities for adaptation in urban areas.

Bookmark: Mastercard exec wants companies to reskill workers before AI comes for their jobs

Mastercard's exec urges businesses to prioritize reskilling workers to prepare for the AI revolution and safeguard jobs.