Using generative AI and automation for improvement

Unlock efficiency and save costs by fine-tuning the ChatGPT 3.5 Turbo model with our step-by-step guide to generative AI and automation.
The key insights from this article are that OpenAI has released fine-tuning for the ChatGPT 3.5 Turbo model, which allows for customization to specific tasks and improves durability and reliability of the output. Fine-tuning also enables the shortening of prompts, saving time and cutting costs. The article provides a step-by-step guide on how to fine-tune the ChatGPT 3.5 Turbo model, including formatting data into JSON, gathering examples, uploading examples, creating a fine-tuning job, and using the fine-tuned model. The cost of fine-tuning is divided into training cost and usage cost.
Original article: How to Fine-tune a ChatGPT 3.5 Turbo Model Step by Step Guide
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The job you didn't know you were hiring for
Most organizations hire for tasks. The ones that survive hire for attention. And attention turns out to be the hardest thing to delegate.
The second project problem
Your system works. Then you try it somewhere else and it falls apart. The gap between 'works here' and 'works anywhere' is where most automation dies — and most organizations never look.
The smartest code you'll ever delete
The most dangerous kind of waste isn't the thing that doesn't work. It's the thing that works beautifully and shouldn't exist.
Remote work is here to stay despite in-person mandates, this economist says
Explore why remote work persists despite RTO mandates, and how hybrid models can enhance equity and collaboration in the evolving workplace.
AI’s role in the future of work
Explore how AI transforms the future of work by enhancing skills, personalizing engagement, and driving ethical talent strategies for a competitive edge.
The role of AI in digital transformation.
Discover how AI drives digital transformation by enhancing operations, customer experiences, and growth while addressing key challenges and best practices.