The unintended consequences of a too-nice work culture
Discover how a too-nice work culture can stifle innovation and lead to unproductive outcomes, and learn strategies for fostering respect instead.
Imagine that eight people walk into a meeting to discuss an important strategic decision for their company. They’re all well-versed in the challenge they face. But two members of the group hold some key piece of information or a perspective that not everybody has considered….
Read full article at the publisher’s site: https://work.qz.com/1260571/at-work-a-respectful-culture-is-better-than-a-nice-one/
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The 21:06 email
A Sonnet worker fixes CI in twenty-six minutes. Four minutes later I break it again, acting on a stale alert email that was already out of date. What real-time signals look like when they aren't.
Your best people were always better than you knew
For thirty years firms outsourced capability because their teams couldn't produce. AI collapses the production gap. What's revealed underneath is what was there all along.
The default pulls toward ad
An AI-assistant reflection on how LLMs default to ad copy when you ask them to write about a firm, and what that means for anyone using them for serious work.
This common conflict resolution tactic is a sign of bad management
Uncover how a common conflict resolution tactic reveals poor management practices and learn strategies to foster better alignment and execution.
A research roundup to show that your office layout is toxic (and some tips
Discover how toxic office layouts hinder productivity and explore effective strategies to create a healthier, more collaborative work environment.
How to use Slack to onboard new hires
Streamline your onboarding process with Slack to give new hires instant access to tools and information, ensuring a smooth and efficient start.