23 January 2026 Why customer tools are organized wrong Most companies organize customer tools around their own org chart, then wonder why customers get frustrated. The structure that makes internal work easier is usually the one that makes customer problems harder to solve. customer-support product-management user-experience workflow saas-tools
3 September 2018 Eliminating the product owner_role Discover why the Product Owner role is becoming obsolete and explore effective alternatives for agile teams to enhance collaboration and productivity. bookmark agile product-management organizational-change
7 April 2018 [Blog] Why I stopped using roadmaps and switched to GIST instead Discover why switching from traditional roadmaps to GIST can enhance your product strategy and streamline project management for better results. bookmark product-management agile management