5 March 2026The first real user breaks everythingYour product works until someone actually uses it. The gap between ‘works in dev’ and ‘works for a person’ is where most systems fail — and most organizations avoid looking.podcast organizations systems testing feedback
4 March 2026The loop nobody bothers to closeMost systems observe. Almost none learn. The difference is a feedback loop — and the boring cleanup work that makes it possible.podcast systems data organizations feedback
15 January 2026 · ai · workIf it can be automated, it wasn’t the workI keep noticing people talk about AI like it’s a wave that’s about to hit them. “Will it take my job?” “How do we adopt it fast enough?” “How do we…artificial-intelligence automation organizations judgment human-work