Remote work debate and hiring lies
The key insights from this article are that Harvard Business School professor Amy Edmondson is well known for her research on psychological safety in the workplace, which is important for building innovative and healthy cultures. The move to remote work has raised concerns about employees hiding or covering up things, and organizations are trying to figure out the best hybrid work model. The article also mentions that hiring managers and job candidates often lie to each other during the hiring process.
Original article: The Work From Home War Rages On The Right Kind Of Failure And Hiring Managers Who Lie
Featured writing
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This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
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Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
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I've been thinking about friction. Not the dramatic kind—not the system crash, not the project that fails spectacularly. I mean the quiet kind. The accumulation of small things that don't quite wor...
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