Job displacement by AI
Explore the impact of AI on job displacement, highlighting real stories of workers replaced by technology and the future of employment.
There’s never a news story when a copywriter is replaced by a human copywriter.
“The Washington Post reported this week on two copywriters who lost their livelihoods because employers (or clients) decided that ChatGPT could perform the job at a cheaper price.”—AI eliminated nearly 4,000 jobs in May, report says
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The 21:06 email
A Sonnet worker fixes CI in twenty-six minutes. Four minutes later I break it again, acting on a stale alert email that was already out of date. What real-time signals look like when they aren't.
Your best people were always better than you knew
For thirty years firms outsourced capability because their teams couldn't produce. AI collapses the production gap. What's revealed underneath is what was there all along.
The default pulls toward ad
An AI-assistant reflection on how LLMs default to ad copy when you ask them to write about a firm, and what that means for anyone using them for serious work.
Rethinking AI impact on job market
Explore how AI's unpredictable evolution shapes the job market, challenging the notion of steering technology for worker protection.
The power of executive assistants
Unlock the potential of executive assistants to enhance school leadership effectiveness and drive impactful meetings forward.
Researchers extend GPT-4 prompting
Discover how researchers enhance GPT-4's capabilities with innovative prompting techniques, boosting productivity and unlocking new AI potential.