Bookmark: How AI Agents Are Transforming The Future Of Sales
Discover how AI agents are revolutionizing sales with personalized engagement, specialized tools, and a deeper understanding of customer intent.
In Rush Shanani’s insightful exploration of AI in sales, he highlights how AI-powered systems are reshaping the landscape by enabling personalized customer engagement at scale. I find his argument for specialized AI tools compelling; they offer precise task excellence and a deep understanding of user intent. This shift not only amplifies human talent but also marks a transformative moment for sales strategy.
“The next wave of AI won’t be about who has the most sophisticated agents. It’ll be about who has the deepest understanding of user intent and the most precisely crafted tools for each job.” This quote encapsulates the article’s core argument about the future of AI in sales focusing on specialization and precision in addressing specific tasks and understanding customer needs.
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Dev reflection - February 16, 2026
So here's something I want to think through today. I've been working across several projects simultaneously, and what's striking me isn't the building. It's the deleting. The removing. The taking a...
Dev reflection - February 15, 2026
I want to talk about what happens when something stops being a tool and becomes plumbing. Because that shift is happening in my work right now, and I think it's happening everywhere, and most peopl...
Building in public is broken — here's how to fix your signal-to-noise ratio
Building in public promised accountability and community. It delivered content production under a different name. Most builders now spend more time documenting work than doing it, trapped in a perform
Bookmark: AI Agents Will Be Manipulation Engines
Explore how personal AI agents could manipulate consumer behavior and perceptions by 2025, shaping reality while exploiting psychological vulnerabilities.
Bookmark: Why Agents Will Change Everything You Know About AI
Discover how autonomous AI agents are revolutionizing industries, enhancing efficiency, and transforming the workplace for sustained success and innovation.
Bookmark: How OpenAI's new ChatGPT agent can do the research for you - access it here
Discover how OpenAI's ChatGPT Deep Research agent transforms research by autonomously gathering and synthesizing information in minutes.