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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

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Why business leaders are losing trust in it: Analyzing IBM’s latest study

Why business leaders are losing trust in it: Analyzing IBM’s latest study

Business leaders are losing trust in IT as effectiveness declines. Discover insights from IBM's latest study and explore the reasons behind this shift.

“They must architect technology strategy across data, security, operations, and infrastructure, teaming with business leaders speaking their language, not tech jargon-to understand needs, imagine possibilities, identify risks, and coordinate investments.”

Business leaders are losing faith in IT, according to this IBM study. Here’s why

“For years, even decades, the thrust in information technology has been toward increasing sophistication and speeding up capabilities through more flexible and adaptable architectures, advanced analytics, and lately, artificial intelligence – making it all software-defined.” | “Fewer than half (47%) of business leaders surveyed think their IT organization is ’effective in basic services,’ down from 69% surveyed in 2013, the survey shows.” | “They must architect technology strategy across data, security, operations, and infrastructure, teaming with business leaders speaking their language, not tech jargon-to understand needs, imagine possibilities, identify risks, and coordinate investments.”

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

What stays yours after the copy

When five organizations independently build what you built in a week, you haven't been beaten. You've been proven right. The question is what's left to sell.

The immune system you didn't design

An organization's real immune system isn't the one in the policy manual. It's the one that activates when someone says 'we have a problem' and twelve people check their own house before being asked.

The accommodation tax

Every time I ask an AI agent for a change, I still cringe. The flinch response trained into me by years of working with humans never unlearned itself, even when the other side is incapable of pushback.

Article analysis: Dario Amodei — Machines of loving grace

Explore Dario Amodei's vision of AI as a transformative ally, enhancing health, economy, and democracy while fostering human progress and innovation.

Article analysis: A shift in remote work? Microsoft and McKinsey address RTO plans in the wake of amazon’’s 5-day mandate

Explore the evolving landscape of remote work as Microsoft and McKinsey respond to Amazon's RTO mandate, balancing corporate needs and employee flexibility.

Article analysis: Byju’s founder says his EdTech startup, once worth $22b, is now ‘worth zero’

Byju's founder reveals the shocking fall from a $22B valuation to zero, exploring missteps and the impact of strategic decisions on his edtech startup.