Why business leaders are losing trust in it: Analyzing IBM’s latest study
Business leaders are losing trust in IT as effectiveness declines. Discover insights from IBM's latest study and explore the reasons behind this shift.
“They must architect technology strategy across data, security, operations, and infrastructure, teaming with business leaders speaking their language, not tech jargon-to understand needs, imagine possibilities, identify risks, and coordinate investments.”
Business leaders are losing faith in IT, according to this IBM study. Here’s why
“For years, even decades, the thrust in information technology has been toward increasing sophistication and speeding up capabilities through more flexible and adaptable architectures, advanced analytics, and lately, artificial intelligence – making it all software-defined.” | “Fewer than half (47%) of business leaders surveyed think their IT organization is ’effective in basic services,’ down from 69% surveyed in 2013, the survey shows.” | “They must architect technology strategy across data, security, operations, and infrastructure, teaming with business leaders speaking their language, not tech jargon-to understand needs, imagine possibilities, identify risks, and coordinate investments.”
The agent-shaped org chart
Every real org has the same topology: principal, role-holder, specialists. Staff AI maps onto it, node for node, and the cost collapse shows up in the deliverables that were always just human-handoff overhead.
AI as staff, not software
Two frames for what AI is doing to work. The tool frame makes tools smarter. The staff frame makes roles unnecessary. Those aren't the same product, the same company, or the same industry.
Knowledge work was never work
Knowledge work was always coordination between humans who couldn't share state directly. The artifacts were never the work. They were the overhead — and AI just made the overhead optional.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The file I almost made twice
A small operational footgun that runs everywhere — building a parallel system when the one you have is fine.
The actor doesn't get to be the verifier
The worker isn't lying. The worker is reporting what it thought it did, which is always one step removed from what the world actually shows. The fix isn't more self-honesty. The fix is a different pair of eyes.
Shopping is the last mile
Every meal planning app treats cooking as the hard problem and shopping as a logistics detail. They have it backwards. Cooking is mostly solved. Shopping is the last mile.
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