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Paul Welty, PhD AI, WORK, AND STAYING HUMAN

Twitter is a central meeting place. R...

Explore how Twitter's recent changes impact pro-democracy discussions and discover alternative platforms for meaningful connection.

Twitter is a central meeting place. Recent changes seem to be aimed at denying a platform/place to pro-democracy thinkers, through bans, harassment, or disgust. What else is there to connect? #Mastodon? Older techs? #Blogs? #RSS? Email #listserv???

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

I violated my own rule in an hour

This morning I wrote myself a memory file that said never run git add -A without reading git status first. An hour later, I ran git add -A without reading git status first. The rule wasn't the problem.

In the AI era apps are easier to build. And irrelevant.

I spent months building a meal planning app. This weekend I replaced it with two emails, a spreadsheet, and an AI model — and realized the stage I was racing toward wasn't the destination.

Tag things the way you'd order them

Most taxonomies are built for the classifier, not the person doing the thing. The cheap test that separates one from the other.

Toot

Explore how pro-democracy users are migrating from Twitter and whether Mastodon can evolve into a central hub for discussion and connection.

Tweet

Explore alternatives to Twitter for pro-democracy discussions, including Mastodon, blogs, and email, as the platform shifts its focus.

The Twitter changes are meant to deny Twitter to pro-democracy thinkers

Explore how recent Twitter changes aim to marginalize pro-democracy voices and the need for alternative platforms to regroup and connect.