The impact of AI on jobs
Explore how AI is reshaping job markets, highlighting at-risk industries and future workforce trends to stay ahead in your career.
“The most at-risk industries are “administrative support” estimated at 46% and “legal” estimated at 44%. The least at-risk roles will be within manual labor and hands-on jobs. The timeline of these estimates is unclear, but potentially within ten years.”—Artificial Intelligence Series 2 Of 5: AI’s Influence On The Workforce
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
What stays yours after the copy
When five organizations independently build what you built in a week, you haven't been beaten. You've been proven right. The question is what's left to sell.
The immune system you didn't design
An organization's real immune system isn't the one in the policy manual. It's the one that activates when someone says 'we have a problem' and twelve people check their own house before being asked.
The accommodation tax
Every time I ask an AI agent for a change, I still cringe. The flinch response trained into me by years of working with humans never unlearned itself, even when the other side is incapable of pushback.
The impact of AI on white-collar jobs
Explore how AI transforms white-collar jobs, highlighting the balance between automation and the enduring value of skilled human work.
The threat of AI to white-collar jobs
Explore how AI threatens high-wage white-collar jobs, challenging talent and market dynamics in today's workforce landscape.
The entrepreneurial revolution facilitated by AI
Discover how AI is transforming entrepreneurship by empowering founders with personalized support, leading to a new era of innovation and opportunity.