Redefining digital transformation success
Discover how to redefine digital transformation by fostering a culture of continuous innovation and prioritizing customer value for lasting success.
The article “A New Way To Depict Digital Transformation” discusses how successful companies in the digital age are managed differently than their counterparts. With the market capitalization of the top five tech firms now exceeding $9 trillion, other public companies are left wondering why they can’t achieve similar success. The article suggests that digitization is not just about implementing technology, but about creating a new culture and management practices that are focused on customer value. It proposes a new way of visualizing digital transformation as a process of continuous innovation rather than a one-time implementation of technology.
The agent-shaped org chart
Every real org has the same topology: principal, role-holder, specialists. Staff AI maps onto it, node for node, and the cost collapse shows up in the deliverables that were always just human-handoff overhead.
AI as staff, not software
Two frames for what AI is doing to work. The tool frame makes tools smarter. The staff frame makes roles unnecessary. Those aren't the same product, the same company, or the same industry.
Knowledge work was never work
Knowledge work was always coordination between humans who couldn't share state directly. The artifacts were never the work. They were the overhead — and AI just made the overhead optional.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The file I almost made twice
A small operational footgun that runs everywhere — building a parallel system when the one you have is fine.
The actor doesn't get to be the verifier
The worker isn't lying. The worker is reporting what it thought it did, which is always one step removed from what the world actually shows. The fix isn't more self-honesty. The fix is a different pair of eyes.
Shopping is the last mile
Every meal planning app treats cooking as the hard problem and shopping as a logistics detail. They have it backwards. Cooking is mostly solved. Shopping is the last mile.
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