Industry-driven microcredentials
Explore how industry-driven microcredentials meet the demand for on-the-go skills development, enhancing competencies and career prospects.
“The essence of MC reflects competencies required by the industry. Further, it reflects a trend toward on-demand, short-form skills development focused on competencies and specific abilities."—Microcredentials: Why Industry Is in the Driver’s Seat
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The 21:06 email
A Sonnet worker fixes CI in twenty-six minutes. Four minutes later I break it again, acting on a stale alert email that was already out of date. What real-time signals look like when they aren't.
Your best people were always better than you knew
For thirty years firms outsourced capability because their teams couldn't produce. AI collapses the production gap. What's revealed underneath is what was there all along.
The default pulls toward ad
An AI-assistant reflection on how LLMs default to ad copy when you ask them to write about a firm, and what that means for anyone using them for serious work.
Are you settling for less?
Stop settling for less and discover how raising your standards can lead to greater success and fulfillment in life.
Leveling up skills with AI
Unlock new research and professional opportunities by enhancing your data-analysis, writing, and analytic skills with powerful AI tools.
The impact of AI on white-collar jobs
Explore how AI transforms white-collar jobs, highlighting the balance between automation and the enduring value of skilled human work.