Bookmark: Goodbye digital transformation, hello AI-first business transformation
Embrace AI-first transformation to innovate and streamline business operations, breaking down silos and enhancing decision-making for exponential growth.
A fitting quote from the article is: “AI is pushing for reinvention, innovation, and the exploration of the art of the possible.”
Goodbye digital transformation, hello AI-first business transformation
The article discusses the transition from digital transformation to AI-first business transformation. It argues that the digital transformation approach primarily focused on digitalizing existing models rather than fundamentally transforming business paradigms. Many companies digitized legacy processes, which led to complexity and silos rather than true transformation. The emergence of AI offers a new opportunity to genuinely transform businesses by making processes more efficient and rethinking operations in an AI-centric manner. Unlike the digital revolution that often reinforced inefficiencies, AI demands a reevaluation of how businesses operate and measure success. It necessitates breaking down silos and creating interconnected systems where intelligence flows across functions, enhancing decision-making and unlocking new efficiencies. This transformation requires integrating AI to not only automate but also augment capabilities, moving towards a connected enterprise where AI helps orchestrate workflows and drive strategic impacts. Ultimately, the shift involves adopting a mindset that embraces AI as a core element of business operations, leading to exponential growth and innovation.
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The silence that ships
Three projects independently discovered the same bug pattern today — code that reports success when something important didn't happen. The most dangerous failures don't look like failures at all.
When your work moves faster than your rules can keep up, governance quietly becomes theater
I want to talk about something that happened this week that looks like a technical problem but is actually a management problem. And I think it maps onto something most organizations are going to f...
Junior engineers didn't become profitable overnight. The work did.
We've been celebrating that AI made junior engineers profitable. That's not what happened. AI made it economically viable to give them access to work that actually builds judgment, work we always knew
Bookmark: How openai’’s new ChatGPT agent can do the research for you - access it here
Discover how OpenAI's ChatGPT Deep Research agent transforms research by autonomously gathering and synthesizing information in minutes.
Article analysis: Wharton professor Ethan Mollick says companies must make organizational changes if they want to benefit from AI
Transform your organization to unlock AI's full potential, as Wharton professor Ethan Mollick highlights essential changes for effective implementation.
Article analysis: Unlocking autonomous agent capabilities with Microsoft Copilot studio
Unlock the potential of autonomous agents with Microsoft Copilot Studio, enhancing efficiency and innovation for businesses in the AI-driven landscape.