Skip to main content
Paul Welty, PhD AI, WORK, AND STAYING HUMAN

What shipped today

No code shipped today. This was a brief session to check project state and close out.

The site is in good shape after the Feb 21 accessibility push (GH-16 through GH-20) which brought the site to WCAG AA compliance across focus styles, contrast, heading hierarchy, skip navigation, and link affordances.

Completed

No issues completed today.

Carry-over

  • Untracked content/workshop/_index.html — a live workshop landing page (“Publish like you have a content team”) created Feb 24 but not yet committed. Needs review before shipping.
  • Milestone “Content alignment Q1 2026” still open with minimal progress (1 issue). Queue is empty — needs issue generation or manual triage.

Risks

  • Q1 2026 milestone has no target date and very few issues. If content alignment is a real deadline, the backlog needs attention.

Flags and watch-outs

  • The workshop page uses existing SCSS classes and looks production-ready but hasn’t been browser-tested.

Next session

  • Review and browser-test the workshop landing page (content/workshop/_index.html). If it looks good, commit and deploy.
  • Triage the “Content alignment Q1 2026” milestone — generate or create issues to fill the backlog. Use /scout to identify gaps.
  • Consider adding the workshop page to site navigation if it’s ready to go live.

Why customer tools are organized wrong

This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.

Infrastructure shapes thought

The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.

Server-side dashboard architecture: Why moving data fetching off the browser changes everything

How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.

The work of being available now

A book on AI, judgment, and staying human at work.

The practice of work in progress

Practical essays on how work actually gets done.

The delegation problem nobody talks about

When your automated systems start finding real bugs instead of formatting issues, delegation has crossed a line most managers never see coming.

What your systems won't tell you

The most dangerous gap in any organization isn't between what you know and what you don't. It's between what your systems know and what they're willing to say.

Most of your infrastructure is decoration

Organizations are full of things that look like governance, strategy, and quality control but are actually decorative. The trigger conditions nobody reads, the dashboards nobody checks, the review processes that rubber-stamp. When you finally audit what's functional versus ornamental, the ratio is alarming.