Why business leaders are losing trust in it: Analyzing IBM’s latest study
Business leaders are losing trust in IT as effectiveness declines. Discover insights from IBM's latest study and explore the reasons behind this shift.
“They must architect technology strategy across data, security, operations, and infrastructure, teaming with business leaders speaking their language, not tech jargon-to understand needs, imagine possibilities, identify risks, and coordinate investments.”
Business leaders are losing faith in IT, according to this IBM study. Here’s why
“For years, even decades, the thrust in information technology has been toward increasing sophistication and speeding up capabilities through more flexible and adaptable architectures, advanced analytics, and lately, artificial intelligence – making it all software-defined.” | “Fewer than half (47%) of business leaders surveyed think their IT organization is ’effective in basic services,’ down from 69% surveyed in 2013, the survey shows.” | “They must architect technology strategy across data, security, operations, and infrastructure, teaming with business leaders speaking their language, not tech jargon-to understand needs, imagine possibilities, identify risks, and coordinate investments.”
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The product changed its mind
A product pivoted its entire philosophy mid-session — from 'here's your list' to 'here's your next thing.' The code shipped in the same conversation as the idea. That's not iteration. That's something else.
Your project management tool was made for a non-human (AI) factory, not for you
Every project or task management tool on the market descends from Frederick Taylor's factory floor. The assumptions were wrong then. They're catastrophic in the Age of AI.
The last mile is all the miles
Building the product is the fun part. Deploying it, configuring auth, pasting email templates into dashboards, rotating leaked API keys — that's where the work actually lives.
Article analysis: Dario Amodei — Machines of loving grace
Explore Dario Amodei's vision of AI as a transformative ally, enhancing health, economy, and democracy while fostering human progress and innovation.
Article analysis: A shift in remote work? Microsoft and McKinsey address RTO plans in the wake of amazon’’s 5-day mandate
Explore the evolving landscape of remote work as Microsoft and McKinsey respond to Amazon's RTO mandate, balancing corporate needs and employee flexibility.
Article analysis: Byju’s founder says his EdTech startup, once worth $22b, is now ‘worth zero’
Byju's founder reveals the shocking fall from a $22B valuation to zero, exploring missteps and the impact of strategic decisions on his edtech startup.