Web design trends 2015 & 2016: Fearless colors
Explore fearless color trends in web design for 2015 and 2016, and discover how vibrant hues can elevate your site's aesthetic and user experience.
There’s no way to design without color ‘€“ even a strictly black-and-white site has multiple options for hue, contrast, and balance. With the lingering presence of flat design (now flat 2.0), color holds even more prominence in web design today….
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Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The headcount lie
The assumption that work scales with people is so embedded in how organizations think that questioning it feels like questioning gravity. But one operator just ran ten parallel operations in a single day. The unit of capacity isn't the person. It's the decision-maker.
AI and the Götterdämmerung of Work
Work is dead. And we have killed it. AI didn't defeat the myth that human value comes from reliable output — we built the systems that exposed it. What comes next isn't replacement. It's revaluation.
Everything pointed at ghosts
Most organizations are measuring work they stopped doing years ago. The dashboard is green. The reports are filed. Nobody realizes the entire apparatus is pointed at ghosts.