WarGames for real: How one 1983 exercise nearly triggered WWIII
Discover how a 1983 military exercise almost sparked WWIII, showcasing the thin line between strategy and disaster in global tensions.
Thirty-two years ago, just months after the release of the movie WarGames, the world came the closest it ever has to nuclear Armageddon….
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Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The most important thing a leader can build is the conversation that happens when they leave the room. Today, five departments started sharing fixes, cracking jokes, and solving each other's problems — without being asked.
I ran my AI agency's first real engagement. Here's everything that happened.
Five AI personas. One client onboarding. Fifteen minutes of things going wrong in instructive ways.
The costume just got cheap
If 80 percent of what you thought was judgment turns out to be pattern recognition, what does that say about you? Not about your job — about you.
Article analysis: Are managers at risk in an AI-driven future?
Explore how AI reshapes management, emphasizing human-centric leadership and soft skills over technical expertise in the evolving workplace.
Article analysis: Every business’s goal: Cut costs and increase revenue
Unlock cost-saving strategies and revenue growth with AI insights, enhancing customer experiences and driving efficiency in tech businesses.
Article analysis: Wharton professor Ethan Mollick says companies must make organizational changes if they want to benefit from AI
Transform your organization to unlock AI's full potential, as Wharton professor Ethan Mollick highlights essential changes for effective implementation.