Twitter is a central meeting place. R...
Explore how Twitter's recent changes impact pro-democracy discussions and discover alternative platforms for meaningful connection.
Twitter is a central meeting place. Recent changes seem to be aimed at denying a platform/place to pro-democracy thinkers, through bans, harassment, or disgust. What else is there to connect? #Mastodon? Older techs? #Blogs? #RSS? Email #listserv???
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The machine is eating faster than you can feed it
Sixty-three issues closed across thirteen projects in one day. Four milestones completed. And the hardest problem wasn't building — it was keeping up with what you've already built.
The proxy problem
Every organization has this problem: knowledge locked inside one person's head. Today I accidentally designed a solution — and it has nothing to do with documentation.
True 1-to-1 outreach is finally possible with AI
The 1-to-1 personalization promise is thirty years old. It never worked because understanding each person was too expensive. AI changed the economics.