Twitter is a central meeting place. R...
Twitter is a central meeting place. Recent changes seem to be aimed at denying a platform/place to pro-democracy thinkers, through bans, harassment, or disgust. What else is there to connect? #Mastodon? Older techs? #Blogs? #RSS? Email #listserv???
Featured writing
When your brilliant idea meets organizational reality: a survival guide
Transform your brilliant tech ideas into reality by navigating organizational challenges and overcoming hidden resistance with this essential survival guide.
Server-Side Dashboard Architecture: Why Moving Data Fetching Off the Browser Changes Everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
AI as Coach: Transforming Professional and Continuing Education
Transform professional and continuing education with AI-driven coaching, offering personalized support, accountability, and skill mastery at scale.
Books
The Work of Being (in progress)
A book on AI, judgment, and staying human at work.
The Practice of Work (in progress)
Practical essays on how work actually gets done.
Recent writing
Dev reflection - January 25, 2026
I spent part of today watching a game fall apart in my hands. Not because it was broken—technically everything worked fine. It fell apart because I'd confused being clever with being usable.
Dev reflection - January 24, 2026
So here's something I've been sitting with lately. I spent the last couple days working across a bunch of different projects, and I noticed something strange. In almost every single one, the most i...
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.