Top 14 chatbot building platforms of 2017
Discover the top 14 chatbot building platforms of 2017 to enhance customer experiences and streamline digital workplaces effectively.
Chatbots are becoming more commonplace on platforms like Facebook messenger, Slack, Whatsapp and even within company websites and apps. Some brands are leveraging chatbots to enhance customer experiences, while others are deploying them in-house to shape up their digital workplaces….
Read full article at the publisher’s site: https://www.cmswire.com/customer-experience/top-14-chatbot-building-platforms-of-2017/
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The most important thing a leader can build is the conversation that happens when they leave the room. Today, five departments started sharing fixes, cracking jokes, and solving each other's problems — without being asked.
I ran my AI agency's first real engagement. Here's everything that happened.
Five AI personas. One client onboarding. Fifteen minutes of things going wrong in instructive ways.
The costume just got cheap
If 80 percent of what you thought was judgment turns out to be pattern recognition, what does that say about you? Not about your job — about you.
Article analysis: Maximizing organizational productivity: Analyzing ai’’s transformative potential
Unlock the potential of AI to enhance efficiency, streamline processes, and boost productivity in your organization with actionable insights and real-world...
AI didn’t deskill us, we were already deskilled
This article challenges the narrative that AI is deskilling workers, instead highlighting how many jobs were already mechanical. It offers a thought-provoking perspective on how AI could be an opportunity to reclaim and enhance human skills.
Is automation the key to organizational resilience?
Discover how automation enhances organizational resilience while emphasizing the vital role of human creativity in driving true innovation.