The threat of AI to white-collar jobs
Explore how AI threatens high-wage white-collar jobs, challenging talent and market dynamics in today's workforce landscape.
“My colleague Aki Ito wrote about how AI will ultimately harm the most talented people in white collar jobs, because it will make it harder for them justify sky-high wages.” —What History Says About AI’s Threat to Jobs and White-Collar Work
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The day we shipped two products and the agents got bored
112 issues across 12 projects. Two new products went from nothing to code-complete MVP in single sessions. And the most interesting signal wasn't the speed — it was the scout that came back empty-handed.
The org chart your agents need
The AI community is reinventing organizational design from scratch — badly. Agencies figured this out decades ago. Competencies, not clients. Briefs, not prompts. Lateral communication, not hub-and-spoke. The answers are already there.
AI agents need org charts, not pipelines
Every agent framework organizes around tasks. The agencies that actually work organize around competencies. The AI community is about to rediscover this the hard way.
The impact of AI on white-collar jobs
Explore how AI transforms white-collar jobs, highlighting the balance between automation and the enduring value of skilled human work.
The entrepreneurial revolution facilitated by AI
Discover how AI is transforming entrepreneurship by empowering founders with personalized support, leading to a new era of innovation and opportunity.
Maximizing generative AI potential
Unlock the full potential of generative AI by customizing models tailored to your business needs, enhancing efficiency and security.