The rise of remote work
Discover how top executives are reshaping the future of work by choosing remote options, blending strategy with personal preference.
Is this a matter of business strategy? Or privilege and preference?
“The traditional five-day office week is facing resistance from an unexpected quarter: top-tier executives. According to new research from McKinsey, these influential senior employees strongly prefer the option of working from home at least part of the time."—
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Dev reflection - February 20, 2026
I want to talk about the difference between execution and verification. Because something happened this week that made the distinction painfully clear, and I think it matters far beyond software.
Dev reflection - February 18, 2026
There's a moment in any system—a team, a company, a workflow—where the thing you've been optimizing for stops being the constraint. And you don't notice right away. You keep pushing on the old bott...
Dev reflection - February 17, 2026
I want to talk about staging areas. Not the technical kind—the human kind. The places where work goes to sit. The inbox you check before forwarding. The draft folder. The approval queue. The meetin...
The power of high standards
Elevate your leadership by instilling high standards in your team, fostering accountability even in unseen moments for greater success.
The future of American jobs
Explore how AI and e-commerce will reshape American jobs by 2030, and discover the opportunities for workers in evolving industries.
The future of office attendance
Explore the evolving landscape of office attendance as remote work remains popular, revealing key trends and insights for the future workplace.