The power of executive assistants
Unlock the potential of executive assistants to enhance school leadership effectiveness and drive impactful meetings forward.
A useful model, not just for school leaders.
“when supported by effective executive assistants, school leaders will be prepped on the way into meetings, present when in those meetings, and pushed forward by those meetings”—Making the Case for Effective Assistants
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The most important thing a leader can build is the conversation that happens when they leave the room. Today, five departments started sharing fixes, cracking jokes, and solving each other's problems — without being asked.
I ran my AI agency's first real engagement. Here's everything that happened.
Five AI personas. One client onboarding. Fifteen minutes of things going wrong in instructive ways.
The costume just got cheap
If 80 percent of what you thought was judgment turns out to be pattern recognition, what does that say about you? Not about your job — about you.
Embracing the AI workforce
Discover how AI enhances the workplace by fostering collaboration and spontaneity, offering a fresh alternative to traditional office dynamics.
The future of remote work
Explore the evolving landscape of remote work, highlighting employee preferences and the balance between flexibility and social interaction.
Coming crisis for commercial leases
Explore the looming crisis in commercial leases as office vacancies soar and remote work reshapes demand for office spaces.