The pitfalls of over-reliance on AI
Discover how over-reliance on AI can hinder decision-making and diminish human skills, leading to missed opportunities and poor outcomes.
“Fabrizio Dell’Acqua shows why relying too much on AI can backfire. In an experiment, he found that recruiters who used high-quality AI became lazy, careless, and less skilled in their own judgment. They missed out on some brilliant applicants and made worse decisions than recruiters who used low-quality AI or no AI at all. When the AI is very good, humans have no reason to work hard and pay attention. They let the AI take over, instead of using it as a tool.” —Centaurs and Cyborgs on the Jagged Frontier
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The product changed its mind
A product pivoted its entire philosophy mid-session — from 'here's your list' to 'here's your next thing.' The code shipped in the same conversation as the idea. That's not iteration. That's something else.
Your project management tool was made for a non-human (AI) factory, not for you
Every project or task management tool on the market descends from Frederick Taylor's factory floor. The assumptions were wrong then. They're catastrophic in the Age of AI.
The last mile is all the miles
Building the product is the fun part. Deploying it, configuring auth, pasting email templates into dashboards, rotating leaked API keys — that's where the work actually lives.
Mastering tools like make and Zapier
Unlock efficiency and reduce costs by mastering Make and Zapier to build tailored tech stacks and streamline your business operations.
Researchers extend GPT-4 prompting
Discover how researchers enhance GPT-4's capabilities with innovative prompting techniques, boosting productivity and unlocking new AI potential.
The impact of AI on white-collar jobs
Explore how AI transforms white-collar jobs, highlighting the balance between automation and the enduring value of skilled human work.