The impact of AI on white-collar work
Explore how AI is transforming white-collar jobs, reducing barriers to entry and reshaping the workforce landscape for professionals across industries.
“Now you could see the same effect on lots of white-collar work. Think translators, web designers, lawyers, coders, accountants, copywriters, or HR professionals. The skills developed through advanced degrees or years of experience in a specific role or company might soon be embedded into a generative AI tool, lowering the bar to entry. “—It’s becoming clear that AI is going to whack the mediocre middle of office workers
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Manual fluency is the prerequisite for agent supervision
You cannot responsibly automate what you cannot do manually. AI agents speed up work for people who already know how to do it. They do not replace the need to learn the work in the first place.
The gun you didn't need
Every organization has loaded weapons lying around that nobody remembers loading. The most dangerous capability in any system is the one you built 'just in case.'
Nobody promotes you to operator
There's a moment in every project where the work stops being about building and starts being about keeping things running. Nobody announces this transition. Nobody gives you new tools for it. And most people keep building long past the point where they should have stopped.
Jobs at risk due to AI by 2030
Explore how AI may disrupt nearly 12 million US jobs by 2030, highlighting at-risk roles and the growth of higher-wage professions.
Embracing the AI workforce
Discover how AI enhances the workplace by fostering collaboration and spontaneity, offering a fresh alternative to traditional office dynamics.
The future of remote work
Explore the evolving landscape of remote work, highlighting employee preferences and the balance between flexibility and social interaction.