The game-changing impact of AI
Explore how AI is revolutionizing healthcare, finance, education, retail, and HR, creating new opportunities in 2024 and beyond.
In 2024, artificial intelligence (AI) is expected to have a significant impact on various sectors. In healthcare, AI is being used to develop predictive models for disease diagnosis and personalized treatment plans. In the financial sector, AI algorithms are being implemented for fraud detection and risk assessment. In education, AI is being used to personalize learning experiences and automate administrative tasks. In retail, AI has transformed supply chains and enhanced customer experiences. In human resources, AI is streamlining recruitment processes and predicting employee attrition. Overall, AI is revolutionizing industries and creating new opportunities for professionals.
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
AI agents need org charts, not pipelines
Every agent framework organizes around tasks. The agencies that actually work organize around competencies. The AI community is about to rediscover this the hard way.
The delegation problem nobody talks about
When your automated systems start finding real bugs instead of formatting issues, delegation has crossed a line most managers never see coming.
What your systems won't tell you
The most dangerous gap in any organization isn't between what you know and what you don't. It's between what your systems know and what they're willing to say.
Discover how generative AI is more likely to augment jobs rather than replace them, transforming tasks and creating new opportunities for efficiency and innovation.
Explore how generative AI enhances jobs by automating tasks, fostering efficiency, and creating new opportunities instead of replacing human roles.
Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.
Explore Atlassian's insights on flexible work policies and employee satisfaction. Download the free report to learn from their distributed work experience.
A learning experience platform uses an AI-driven peer learning approach to teach employees in a self-directed way. Find out how LXPs work and are used.
Discover how AI-driven learning experience platforms empower employees with self-directed, personalized training and agile learning solutions.