The future of remote work
Explore the evolving landscape of remote work, highlighting employee preferences and the balance between flexibility and social interaction.
“But remote employees seem to have made peace with a working life that offers fewer social gratifications: 94% of employees in remote-capable jobs want to keep working remote at least part of the time, according to a 2022 Gallup survey. We might miss the human contact with colleagues, but we don’t miss it enough to actually put on pants and go to the office every day."—The New “Hybrid Work” is “AI + Humans” - JSTOR Daily
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The most important thing a leader can build is the conversation that happens when they leave the room. Today, five departments started sharing fixes, cracking jokes, and solving each other's problems — without being asked.
I ran my AI agency's first real engagement. Here's everything that happened.
Five AI personas. One client onboarding. Fifteen minutes of things going wrong in instructive ways.
The costume just got cheap
If 80 percent of what you thought was judgment turns out to be pattern recognition, what does that say about you? Not about your job — about you.
Embracing the AI workforce
Discover how AI enhances the workplace by fostering collaboration and spontaneity, offering a fresh alternative to traditional office dynamics.
GPT-4 pitches more successful
Discover how GPT-4-generated pitches outperform human ones, securing funding three times more effectively across various industries.
AI offers relief from email overload
Transform your email management with AI tools that help triage and compose replies, making remote work more efficient and sustainable.