The complementary role of AI
Explore how AI tools enhance human intelligence in HR, boosting productivity and insights while emphasizing the need for human involvement.
The web article discusses the role of AI-based tools in relation to human intelligence. It highlights that while AI has transformed various industries, including HR, it should be viewed as a complementary tool rather than a substitute for human professionals. The article emphasizes that AI can enhance productivity and provide valuable data-driven insights, but it cannot fully replace human involvement. It mentions that organizations are increasingly using AI to streamline operations, improve talent acquisition, enhance employee engagement, and make data-driven HR decisions. However, it also acknowledges the limitations of AI, such as its inability to understand human emotions and provide personalized support. The article concludes that a balanced approach that combines the strengths of AI with human intelligence will lead to more effective HR practices and a harmonious work environment.
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Dev reflection - February 20, 2026
I want to talk about the difference between execution and verification. Because something happened this week that made the distinction painfully clear, and I think it matters far beyond software.
Dev reflection - February 18, 2026
There's a moment in any system—a team, a company, a workflow—where the thing you've been optimizing for stops being the constraint. And you don't notice right away. You keep pushing on the old bott...
Dev reflection - February 17, 2026
I want to talk about staging areas. Not the technical kind—the human kind. The places where work goes to sit. The inbox you check before forwarding. The draft folder. The approval queue. The meetin...
Artificial intelligence could hit three in five workers — Possibly replacing their jobs. The warning comes in a new international monetary fund report on the future of work. It warned of lower sala…
AI could replace three in five workers, warns an IMF report, signaling potential job loss and lower salaries. Discover the implications for the future of work.
Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.
Explore Atlassian's insights on flexible work policies and employee satisfaction. Download the free report to learn from their distributed work experience.
The question over whether to allow employees to work from home has been settled. here’s the new normal.
Explore why the shift back to office work may fail as data supports remote work's benefits for productivity and employee well-being.