The case for effective assistants
Unlock the hidden potential in your organization by leveraging effective assistants to save time and boost productivity.
“Too often, this happens because the busiest people in an organization are often the same people who need to give final approval to, or budgetary support for, an idea. Or, they don’t believe that they have the time to explain to someone else how a project should be done. To coin a kind of reverse power law, there’s probably a lot of untapped value in most schools simply because the person in charge doesn’t have fifteen minutes (right now) to activate that value, see it through, and as a result, save fifteen hours (over the next six months).”—Making the Case for Effective Assistants
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
Dev reflection - February 20, 2026
I want to talk about the difference between execution and verification. Because something happened this week that made the distinction painfully clear, and I think it matters far beyond software.
Dev reflection - February 18, 2026
There's a moment in any system—a team, a company, a workflow—where the thing you've been optimizing for stops being the constraint. And you don't notice right away. You keep pushing on the old bott...
Dev reflection - February 17, 2026
I want to talk about staging areas. Not the technical kind—the human kind. The places where work goes to sit. The inbox you check before forwarding. The draft folder. The approval queue. The meetin...
Stop making all the decisions
Overcome decision fatigue by empowering others to share the load and elevate your standards for better outcomes. Discover how today!
AI offers relief from email overload
Transform your email management with AI tools that help triage and compose replies, making remote work more efficient and sustainable.
Discover the power of AI
Unlock innovation with AI as your collaborative partner, enhancing creativity and productivity in the hybrid work environment. Discover the benefits today!