The burden of precision
Explore how design tools impose unrealistic perfection, hindering creativity and innovation in today's design landscape. Embrace imperfection for better...
Design tools today confine us to an unrealistic and ill-advised goal: one of perfection. Tools like Photoshop and Sketch are highly precise, and demand precise output from Designers….
Read full article at the publisher’s site: https://daneden.me/2017/11/15/the-burden-of-precision/
Why customer tools are organized wrong
This article reveals a fundamental flaw in how customer support tools are designed—organizing by interaction type instead of by customer—and explains why this fragmentation wastes time and obscures the full picture you need to help users effectively.
Infrastructure shapes thought
The tools you build determine what kinds of thinking become possible. On infrastructure, friction, and building deliberately for thought rather than just throughput.
Server-side dashboard architecture: Why moving data fetching off the browser changes everything
How choosing server-side rendering solved security, CORS, and credential management problems I didn't know I had.
The work of being available now
A book on AI, judgment, and staying human at work.
The practice of work in progress
Practical essays on how work actually gets done.
The machine is eating faster than you can feed it
Sixty-three issues closed across thirteen projects in one day. Four milestones completed. And the hardest problem wasn't building — it was keeping up with what you've already built.
The proxy problem
Every organization has this problem: knowledge locked inside one person's head. Today I accidentally designed a solution — and it has nothing to do with documentation.
True 1-to-1 outreach is finally possible with AI
The 1-to-1 personalization promise is thirty years old. It never worked because understanding each person was too expensive. AI changed the economics.